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Purchase Only From Authorized Retailers: To ensure you purchase only genuine ergobaby® products, please remember that we maintain an official distribution network of Authorized Retailers and Authorized Online Retailers:

ergobaby® Official Distributors for Australia/New Zealand, babesinarms.com.au

ergobaby® Authorized Retailers in the Australia/New Zealand region

 

Be cautious of purchasing what are advertised as ergobaby® products, either new or second-hand, on eBay, GumTree, TradeMe and other auction websites. Authorized ergobaby® retailers are not permitted to sell products on eBay or other online auctions or trade boards, therefore ergobaby® products on auction sites are often counterfeit.

 

Unfortunately, Babes in Arms Customer Service cannot verify, confirm, or assist your purchase on eBay, GumTree, TradeMe, or other online auction or trade board as we support purchases only through our Authorized Retailer lists.

 

If you choose to purchase on these sites, you purchase at your risk, and these products are not valid for warranty or support. Unfortunately, Babes in Arms is not responsible; you will need to resolve directly with the site where you purchased.

 

Be wary of websites advertising ergobaby® products (other than from the Authorized Retailers list). Remember that these sites may be able to obtain product images, and even copy the whole official ergobaby® site, to advertise their counterfeit merchandise.

 

Search engines (such as Google) do not pre-screen Web sites that appear in their search results. Be cautious of Web sites that appear on Google, Bing or other engine searches for ‘ERGOBABY’ or similar keywords or search terms, especially with the words ‘sale,’ ‘discount,’ ‘wholesale price,’ ‘factory direct,’ etc  - only the official ergobaby® Australian distributor’s website (babesinarms.com.au) and its Authorized Online Retailers' websites (Authorized Retailers) are trusted online sources for purchasing genuine ergobaby® products in the Australian/New Zealand region.

 

Finding deeply discounted or cheap prices through search engines or on seemingly authentic ergobaby® sites are often a good indication that a product is counterfeit. Our products are of a premium quality and construction. We have seen many counterfeit distributors offer ‘wholesale’ prices or ‘clearance’ and ‘sale’ discounts. If a deal seems too good to be true, question it - it usually is.

 

Insist on secure transactions. Operations dealing in counterfeit products are likely to disregard the need to transmit and store customer data in a secure fashion or may use your purchase to capture your credit card information for fraud purposes. Avoid making a purchase if you are uncomfortable with the security of the transaction. When doing business online, make sure your payments are submitted via Web sites beginning with https:// (the “s” stands for secure) and look for a lock symbol at the top/bottom of your browser.

 

Be wary of websites that contain ergobaby® anywhere in the domain name (other than the Authorized Retailers list). If you are viewing ergobaby® products online anywhere other than ergobaby®.com in the US or an Authorized Retailer in the US or globally, and the domain name includes "ERGO" or any variation/repetition of this word, the site could be selling counterfeits.

 

Again, we urge you to purchase your ergobaby® Carrier and accessory products only through the official ergobaby® Australian distributor’s website (babesinarms.com.au) and its Authorized Online Retailers' websites (Authorized Retailers).  We can guarantee attentive & personal Customer Service, a 30-day trial period (for undamaged returns) and stellar warranties, services and protections.

 

Babes in Arms Customer Service cannot verify, confirm, or assist your purchase on a counterfeit site, eBay, GumTree, TradeMe, or other online auction or trade board as we support purchases only through our Authorized Retailer lists. Babes in Arms will not support or offer warranties on counterfeit products. If you choose to purchase, you purchase at your risk and these products are not valid for warranty or support.

 

We invite you to browse the list of Authorized Retailers:

ergobaby® Official Distributors for Australia/New Zealand, babesinarms.com.au

ergobaby® Authorized Retailers in the Australia/New Zealand region

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