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Customer Service

1 - Ordering Details

  • Orders can be submitted online either as a guest or as a registered customer.
  • Registering an account has its benefits. If you are a first time shopper with Babes in Arms, you will be able to create an account when you check out, which will enable you to track the status of your orders, view order history and make future checkouts easier.
  • By registering, you are creating an account that only you may access by using your email address and a password that you have created. If you signed up on our email list, this does not mean you are registered.
  • You can also place an order by calling us during business hours (AEDT) on 1300 725 276 (within Australia) or +61 3 6240 4000 (International).
  • Orders are usually dispatched within 24-48 hours of order receipt and payment.
  • We will issue a confirmation email once your product is dispatched.
  • We accept the following payment methods - PayPal, Visa, MasterCard, Personal cheques, Money Orders, Direct Deposit.

2 - Shipping and Handling

  • Want to get your order quick smart ?  Rest assured we strive to dispatch all orders within 24-48 hours (Monday to Friday) and are well known for our very high strike rate !
  • All orders (with the below exceptions for Ergobaby Nursing Pillows and Newborn Essentials Bundles) will be sent via Express Post or Regular Post at the following rates:
    • Orders valued less than $30 = $14 Express Post Shipping OR $7 Regular Post Shipping within Australia
    • Orders valued more than $30 = $12 Express Post Shipping OR $6 Regular Post Shipping within Australia
  • Australia Post guarantees next day delivery if the receiving address is within the national next business day network which operates between all capital cities (except Darwin and in Perth CBD only) and a number of other important centres. To find out if you are in the Express Post network click here.
  • We do not ship internationally.
  • We will issue a confirmation email once your product is dispatched.
  • Orders for Ergobaby Nursing Pillows and Newborn Essentials Bundles will attract a $6 delivery fee and will be shipped using a courier or Australia Post regular parcel delivery service (where courier service is unavailable).
  • Deliveries using a courier service require a signature upon receipt. Please confirm by email (info@babesinarms.com.au) once your order has been placed that someone will be available to receive your order. Alternatively, please provide an "authority to leave" your order at your shipping address without a signature and this instruction will be given to the courier.

 

3 - Returns and Refunds

  • Buy with confidence! Customer satisfaction is our top priority at Babes in Arms. We feel confident that we offer baby carriers and accessories that are of the highest quality and comfort.
  • However, if you are not completely satisfied with any of our products, please contact us on 1300 725 276 or info@babesinarms.com.au. We strongly recommend that you contact us before returning your item to ensure faster processing.
  • We will be happy to honour a refund or exchange, excluding shipping, within 14 days of purchase.
  • To receive a refund, returned items need to be in re-saleable condition, unused and unwashed and in original and undamaged packaging.
  • Please include original receipt with all returns and exchanges.
  • Partial refunds on all other returns will be at the discretion of Babes in Arms.
  • Babes in Arms will not cover freight costs for exchanges, so please either include a self-addressed post satchel or make alternative payment arrangements.
  • All items for refund or exchange should be sent to Babes in Arms, 28 Letitia Street, NORTH HOBART TAS 7000.

4 - Damaged or Faulty Items

  • If you receive an item which is damaged we will replace it, or refund you the full cost if you prefer. We will refund you the postage cost for returning a damaged item.
  • So that we can determine how best to proceed, we will need to assess the fault – please click here and follow the instructions.
  •  After we have assessed the fault we will be in touch with you regarding the return, replacement or repair of the item. We process returns on a weekly basis however during busy periods, we may take longer.

5 - Privacy Policy

  • Rest assured that all dealings with Babes in Arms are confidential. Read our full Privacy Policy here.

Feedback

We trust that your shopping experience at Babes in Arms is an enjoyable and secure one. If there are any ways in which we can improve our service, please contact us. We appreciate any opportunity to make our processes better for you!

 

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